NEW: Tuckahoe Town Meeting on Wednesday, March 27

Topic: State of the County and Budget Updates

Wednesday, March 27, 2019, 1 p.m. and 6:30 p.m. at the Tuckahoe Library, 1901 Starling Drive

Join Tuckahoe District Supervisor Pat O'Bannon and Henrico County Manager John Vithoulkas as they share the State of the County address and updates on the Fiscal Year 2019-2020 proposed budget. If you want to participate, but can't come to the library, go to and search for: Henrico County Government. Videostream live and ask questions!

For more information or to get on the notification list,  call 804-501-4208.

Tuckahoe Town Meeting

Topic: Trash Talk!

Watch Supervisor Pat O'Bannon and learn about the proper disposal of household waste, recycling programs and other ways to conserve natural resources. Watch LIVE and ask questions of the speakers by going to and search for "Henrico County Tuckahoe Town Meeting."


Tuckahoe Town Meeting

Topic: Who Do I Call First?

    As a homeowner, who should you call first? ...if you have a clogged sewer pipe? ...if you see rats in your yard? ...if the ditch in front of a vacant lot is clogged? ...if you want to build an addition or a garage? Join Supervisor Pat O'Bannon and county representatives as they discuss who you can call to get help with your homeowner responsibilities.


How to file a complaint to the Federal Communications Commission (FCC)

about dropped phone calls

Over the past four years, there have been complaints from residents who live in the River Road corridor concerning dropped calls on standard, wired AND wireless phones. Cell phone users should contact the Federal Communications Commission (FCC), since more than one company is dropping calls. Verizon seemed to be the biggest "dropper". The Federal Communications Commission has received sufficient complaints at this time to make a response.

Verizon says : "If your cell service is unreliable, dial *611 from your cell phone and make a complaint. If you cannot make a call from your cell phone, dial 1-800-922-0204 from another phone."

I have made complaints to the FCC for the community. The first question asked by the FCC is : "What are the other numbers and have they filed a complaint?" In order to get action, INDIVIDUALS must file a complaint with the FCC. To file a complaint:


Learn about HOW and WHERE to ride the Greater Richmond Transit Company's buses in Henrico County. Check out the GRTC web site for Frequently Asked Questions:


Opt-in to Henrico's Community Emergency Notification System

What is the Henrico County Community Emergency Notification System? This system is one of many tools that Henrico County Public Safety officials use to notify you of critical information from evacuation notices to missing child alerts. Henrico County is using the CodeRED high-speed notification solution. This system provides Henrico County public safety officials the ability to quickly deliver messages both to targeted areas of the County and/or to the entire county.

How do I sign up?  Visit and complete the online registration form.  This portal will register your home phone number, mobile devices (cell phones, text devices), and your work phone number (should you choose to add that information) on the system. It does not matter where you reside for text-messages.  It is open to anyone who would like to register, regardless of residency.  There is no cost to you from Henrico County for the system, but your cell provider may charge you for text messages.  Once you register, you can test your email and cell phone in the system to make sure your information is working, and you can contact Henrico's Office of Emergency Management at 501-7183 or email for assistance.

I have some other questions.  Where can I get information? Henrico invites you to visit the Division of Fire’s web page at  for more information on the system.  You will see the icon for CodeRED on the right side of the page. Or, you can call Henrico's Office of Emergency Management at 804-501-7183 or email for more information.


Right Now - Watch the Tuckahoe Town Meeting on YouTube

about Cybercrime and how to AVOID losing your identity.

"Timely and informative," said attendees.

Henrico County Board of Supervisors Chairman Patricia S. O’Bannon hosted a Tuckahoe Town Meeting on Wednesday, Sept. 13, 2017, to address cybercrime - how to identify it, and how to deal with it. Detective Stuart VonCanon of the Henrico Police Division presented information about the latest threats and ways to  prevent being impacted by these crimes.
          The meeting was recorded and archived, so you can view it on YouTube -
If you have questions, please call (804) 501-4208.


O'Bannon wins "Brilliant Idea" award from the National Association of Counties

          The National Association of Counties (NACo) recently announced that Henrico County earned 28 Achievement Awards for innovative programs, and NACo also recognized two programs in NACo's new category, 100 Brilliant Ideas at Work. Henrico County won the most awards of any county in Virginia for the 12th consecutive year and the seventh-most nationally.

          The County Manager's Office received an Achievement Award and one 100 Brilliant Ideas at Work honor for an initiative to offer Virtual Town Hall Meetings. The effort, lead by Board of Supervisors Chairman Patricia O'Bannon, Tuckahoe Magisterial District, allows residents to watch and to participate in public meetings via a live stream over the Internet that includes a method for home-viewers to ask questions, live.

          As Pat O'Bannon said, "Residents can stay at home in their pajamas, watch the Town Hall Meeting, and participate through emails -- to have their questions answered. This makes it extra easy to participate in the Civic process. Residents don't even need to drive to the site of the meeting to talk with their elected representative."

          O'Bannon added: "Yes, it was my idea. However, the Manager's Office IT specialist, Cari Tretina, made it happen. Ms. Tretina worked hard to establish and coordinate the telecommunications needed -- and we did it all for virtually no added costs, with programs that are readily available through YouTube and Google. Any county and any organization can replicate this with an Internet connection and a computer with a camera. That's why it was considered 'brilliant'."

          For more information about Virtual Town Hall Meetings, call (804) 501-4208.


Now on YouTube: Tuckahoe Town Meeting discussing the Opioid Crisis

          Tuckahoe District Supervisor Patricia S. O'Bannon hosted a Tuckahoe Town Meeting on Wednesday, May 24 at 6:30 p.m., to discuss the opioid epidemic that is impacting individuals and families in Henrico County. Henrico's YouTube channel is available at or by searching "Henrico County, Virginia, channel."


Want to know MORE about the Opioid epidemic and How to Talk to your Children?

Operation Prevention ( - partnership between the DEA and Discovery Education. It's an educational program for middle and high school classrooms that aims to educate students, using science, about the impact of drugs.

Get Smart About Drugs (parental resource) - (

Get the Facts About Drugs (youth resource) - (

Drug Abuse Resistance Education program. (

Partnership at Drug Free ( - provides information for parents on teen prescription drug abuse

And of course, the DEA's website is a good resource as well -


Your Homeowner's Insurance Rate may have decreased!

Check with your Insurance Agent

From left: Art Petrini, former Director of Public Utilities; Tony McDowell, Fire Chief;
Frank Thornton, Fairfield Supervisor; Pat O'Bannon, Tuckahoe Supervisor;
Economic Development Authority Member, Benjamin Miles.

Henrico Earns Highest Fire Protection Rating from Insurance Services Office (ISO)

     Recently, Henrico County participated in a fire protection classification survey conducted by the Insurance Services Office (ISO). ISO is a private corporation that evaluates public fire protection, water supply, 911 communications, and the adoption of building codes in communities. They provide the information to insurance companies that use the data to establish property insurance premiums.

     Due to Henrico's work and investments in recent years, the county's rating has improved. It is now the best rating available, nationally. Of the 47,000 communities evaluated in the USA, only 97 have received this rating. Others in Virginia are Fairfax County, Roanoke City and the City of Charlottesville. Henrico County is the only county in the nation with both an accredited fire department and a Class 1 ISO rating.

     This rating may result in decreased insurance premiums for residential and business property owners after November 1, 2015. In order for current residents and business owners to take advantage of this rating change, you should contact your insurance carrier.

      Henrico residents voted "yes" to the 2005 Bond Referendum in order to build more fire stations. This vote made a major difference in the response time for Fire and Emergency Medical Services, maning residents' vote on the Bond Referendum helped reduce their insurance rate.


Complete this Citizen Satisfaction Survey about the Police Division:


                       Frequently Asked Questions


 Henrico is a premier destination for sports, leisure and

historic travel.

Visit the web site:
Henrico Tourism logoHenrico Tourism logo


CrossOver Ministry:  Compassionate Health Care
 To volunteer, e-mail:
To donate, e-mail:
             The ability to access quality health care causes many challenges for uninsured Virginians, including physical, emotional and financial challenges. The volunteers and staff of CrossOver Ministry are working to help address those challenges by providing comprehensive health care services to the uninsured.
            Crossover operates a network of three free clinics conveniently located across the greater metropolitan Richmond area. The clinics provide health care services to people who are uninsured and have a household income at or below 200% of the Federal Poverty Level.
    For more information, go to Crossover Ministry's web site: or call:
    CrossOver West
    Across from Regency Mall
    8600 Quioccasin Road; Suite 105
    Henrico, Virginia 23229                (804) 622-0803

Disabled Veterans can apply for real estate tax exemption

                Henrico County is urging disabled veterans who own their principal residence in the county to apply for recently implemented real estate tax exemption. Virginia voters adopted a constitutional amendment in the general election last November, directing the General Assembly to provide a tax exemption for a retired service person with 100 percent service-related, permanent and total disability, as determined by the U.S. Department of Veterans Affairs. 

                The exemption applies to: principal residence and up to 10 acres; veteran or surviving spouse (if the veteran's death occurs on or after Jan. 1, 2011); and does not require re-filing each year.

                Revenue Division Director Ed Trice noted that, unlike Henrico's Real Estate Advantage Program (REAP), there are no income or financial requirements for disabled veterans seeking the tax exemption. In addition, there is no cap on the amount of relief they will receive.

                For more information, contact Henrico's Revenue Division at 501-4263, or log onto and follow the link for "Disabled Veterans Real Estate Tax Exemption." 

                Save Money!   Time to Reinvest in your property - for a tax credit!
        Reinvest (Residential Investment Tax Abatement) is a partial tax-exemption program designed to encourage improvements and rehabilitation of qualifying homes -- those 40 years and older with an assessed value of $200,000 or less. This is a program open to all owners of residential property, both investment properties or your primary residence (excluding multi-family rental units). The program is designed to protect and preserve mature, settled neighborhoods. By improving the appearance of the properties, Henrico County will continue to be an appealing place in which future homeowners will invest!
            To qualify, any improvement, renovation or addition must increase the base value of the structure by a minimum of 20 percent, and may not increase the square footage of the structure by more than 100 percent.
            Renovations on eligible homes are not taxed for seven years -- including additions and similar projects that meet program criteria. This means that when assessing your home for real estate tax purposes, the county will not tax your home improvement, even though it will increase the assessed value of the total structure. The homeowner will pay real estate taxes only on the base value of the residence, for seven years.
            There is a one-time, non-refundable $50 processing fee that must accompany your application. You can download the application from Henrico County's Finance Department Web site at and click on "Reinvest: Residential Rehabilitation Tax Credit," or call 501-4217 - Tom Little - for more information.

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It is paid for, authorized by and maintained by Patricia S. "Pat" O'Bannon for Supervisor
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